Dear customers, we understand your worries and highly appreciate your contact with our team to file a claim in case you have one. Therefore, to file a claim, you need to email us with the following information:

Your name and transaction reference, along with a description of your disputes.

You may also call us to file or check the status of an existing dispute.

Note: Claim resolutions can take from 24 to 72 hours to be handled and resolved.

Avoiding Disputes

We take all measures required to ensure that any inconveniences are resolved promptly. In case a claim has been filed by a customer, we would ensure that it is resolved within 48 hours.

Detecting Fraud and Preventing Fraudulent Transactions

We have implemented extreme measures to detect and prevent fraud. Our built-in risk analysis brings suspicious orders to our attention for further investigation. Below, we share some steps we take to prevent and detect fraud.

Verifying IP address

Calling the phone number on the order

Verify the billing and shipping address for the payment method used

Investigate AVS ( Address verification ) or CVV verification failures

Special attention to high-value orders.